Abstract: This session will describe concept of normatively regulated activities and their basic concept. Normatively regulated activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. They are typically found in insurance companies, banks, courts and many public administrations. In order to perform normatively regulated activities efficiently and effectively, actors need proper information and documents, but also have to act in accordance with relevant norms and rules. The performance of activities in accordance with norms and rules makes them normatively or legally correct and vice versa. Therefore, computerized support for this class of activities should also include, besides information processing and dissemination, support for taking actions in accord with applicable norms and rules. The main goal of the software systems in support of normatively regulated activities is increased efficiency and effectiveness, but also increased consistency in interpretation and application of norms and rules, and thus increased legitimacy of their performance. Aspects of the normatively regulated organizational activities and approach to make model of normatively regulated activities, which are bases for building software systems to support their performance, are also described. Some aspects of object view on normatively regulated activities will be described, with particular case of procurement activity and IT service management.

Brief Biography of the Speaker:
Dzenana Donko received M.Sc. degree in Computer Science from the University of Sarajevo, BiH at the Faculty of Electrical Engineering in 1994 and Ph.D. degree in Computer Science at the same University in 2004. She is currently an associated professor at the University of Sarajevo where she teaches various subjects on computer science. Besides being an author and co-author of numerous papers with special aspect of business intelligence and published book "Object Oriented Analysis and Design”, she is also member of the organizing committee and review of several international conferences. She was consultant on several projects for United Nations Development Project for digital government processes. Her research interest includes object oriented analysis and design, programming languages, web architectures and web programming, workflow management, system analysis and design, and service management.